The business model of Turin Networks is focused on helping customers to develop and improve their businesses. With the overarching goal of providing "preemptive support", Turin is dedicated to maximizing their customer's ability to deploy services with confidence.

To help focus this dedication, Turin Networks offers contracts and warranty options that can be customized to support any technical requirement. Turin is also implementing the latest generation of CRM and web-enabled tools to minimize response times and expedite the escalation and resolution of trouble tickets.

In addition, Turin makes use of state-of-the-art lab facilities, both on and off-site, for extensive stress testing. Invaluable for service validation and simulation, this "real-world" environment helps ensure product readiness.
The Professional Services organization offers a complete portfolio of professional and technical support services. This includes site survey service, EF&I and project management service.

The Technical Training Department provides a modular, task based, training program that is valuable to the customer employees that attend classes. Technical Training covers installation, operation of the TransNav management system, provisioning, performance monitoring, maintenance and troubleshooting.

Technical Assistance is the "go to" department for any post sale technical issues. Whether you have a question about functionality or need help troubleshooting, we're here 24/7 to help you do your job (but you can take all the credit!).